Q: Why do I need to verify my identity?
A: Identity verification through Stripe Identity is required for higher-trust actions: creating commission listings as an Artist, posting bounties as a Buyer, bidding on bounties, viewing adult content, and accessing Stripe Connect payouts. It confirms you’re a real person who meets the platform’s 18+ age requirement.
Q: How does identity verification work?
A: Verification is handled entirely by Stripe Identity, a third-party service. You submit a government-issued ID document through Stripe’s secure interface. FursonasFactory never receives or stores your identity documents — we only receive a status result: Verified, Pending, Failed, or Unverified.
Q: What happens if my identity verification fails?
A: If verification comes back as Failed, you won’t be able to access gated features like creating listings or posting bounties. You may be able to attempt verification again through Stripe. Contact support@fursonasfactory.com if you’re stuck.
Q: Do Buyers need to verify their identity?
A: Buyers only need identity verification if they want to post bounties, view adult content, or post bounties. Regular Buyers browsing listings and placing orders on direct listings do not need to verify their identity.
Q: Is my ID document stored by FursonasFactory?
A: No. FursonasFactory never receives or stores your identity documents. Stripe handles the entire verification process. We only receive a status flag.
Q: I submitted my ID but my verification is still showing as Pending. Is that normal?
A: Yes. Pending is a normal intermediate status while Stripe processes your documents. Processing time varies. If you’ve been in Pending status for an unusually long time, contact support@fursonasfactory.com.
Q: Can I use the platform without verifying my identity?
A: You can browse listings, view profiles, use messaging, and place orders on direct listings without identity verification. Verification is only required to create listings, post or bid on bounties, view adult content, and receive artist payouts.
Q: What documents are accepted for identity verification?
A: Stripe Identity accepts government-issued photo ID documents such as passports, driver’s licenses, and national identity cards. Stripe’s interface will guide you through the process.
Q: I’m in a country where I don’t have a standard ID. Can I still verify?
A: Stripe Identity supports a wide range of countries and document types. If you’re having trouble, contact support@fursonasfactory.com and we’ll try to assist.
Q: Will my identity verification affect my Stripe payout account?
A: Identity verification through Stripe Identity and Stripe Connect onboarding are related but separate processes. Stripe Identity confirms who you are; Stripe Connect onboarding sets up your payout account. Both are required for artists to receive payouts.
Q: What is Stripe Identity and is it safe?
A: Stripe Identity is a third-party identity verification service provided by Stripe, one of the world’s largest payment processors. Your documents are handled according to Stripe’s privacy and security standards, not FursonasFactory’s.
Q: Can I verify my identity on behalf of someone else?
A: No. Identity verification must be completed by the account holder themselves using their own documents. Verifying with someone else’s documents is fraudulent and grounds for immediate permanent account termination.
Q: What happens if I submit false documents during verification?
A: Submitting false, altered, or fraudulent identity documents is a violation of the Terms of Service, grounds for immediate permanent account termination, and potentially reportable to relevant authorities.
Q: I was previously verified but now my status shows Unverified. What happened?
A: This could happen if your verification lapsed or was revoked by Stripe. Contact support@fursonasfactory.com with your username and we’ll look into it.
Q: Does verification expire?
A: Verification status is stored as long as your account is active. If Stripe revokes or expires a verification on their end, your status on FursonasFactory may update accordingly.
Q: I completed verification but still can’t create a listing. Why?
A: Check that: your account type is Artist or Both (not Buyer only), you’ve completed store setup, and your verification status is Verified (not Pending or Failed). If all three are in order and you’re still blocked, contact support@fursonasfactory.com.
Q: Is my verification status visible to other users?
A: No. Your identity verification status is private — other users cannot see it. Only platform staff and Stripe have access to this information.
Q: Can minors use a parent’s ID to verify?
A: No. Attempting to do so is fraud. Verification must be completed by the account holder with their own documents. This may be reported to authorities.
Q: If I delete my account, is my verification data deleted?
A: FursonasFactory deletes your verification status flag with your account data per our retention schedule. Stripe may retain the underlying document data according to their own policies.
Q: Can I re-verify if my first attempt failed?
A: Generally yes — you can attempt verification again through Stripe. If you’re having persistent issues, contact support@fursonasfactory.com.
Q: How do I start the identity verification process?
A: Once you’re logged in with an Artist or Both account type and have completed store setup, the platform will prompt you to complete identity verification through Stripe Identity before your listings go live. You can also find the verification prompt in your account settings.
Q: Does Stripe Identity work in all countries?
A: Stripe Identity supports a large number of countries but not all. If you’re in a country not supported by Stripe Identity, you may be unable to access artist features. Contact support@fursonasfactory.com for guidance on your specific situation.
Q: What does Stripe do with my ID after verification?
A: Stripe retains identity documents according to their own data retention and privacy policies, which you can review at stripe.com. FursonasFactory only receives the status result and never has access to your documents.
Q: How long does identity verification typically take?
A: Most verifications are processed within seconds to a few minutes. In some cases Stripe may take longer for manual review. If you’ve been in Pending status for more than 24 hours, contact support@fursonasfactory.com.
Q: What if I don’t have a smartphone for the verification selfie?
A: Stripe Identity may require a live photo depending on the verification method. If you’re having trouble completing verification due to device limitations, contact support@fursonasfactory.com and we’ll explore what options are available.
Q: Can I use a temporary or learner’s driver’s license for verification?
A: The acceptability of specific ID document types and formats varies by country and is determined by Stripe Identity’s systems, not FursonasFactory. The Stripe Identity interface will confirm what’s accepted for your country.
Q: What is the difference between “Unverified” and “Failed” status?
A: Unverified means verification hasn’t been attempted or completed yet — it’s the default state. Failed means verification was attempted but Stripe returned a failure result (for example, documents couldn’t be validated). Both block gated features, but for different reasons.
Q: Can verification be completed on mobile?
A: Yes. Stripe Identity is designed to work on mobile browsers and can use your device’s camera for the document capture step. The process is typically smoother on mobile than on desktop.
Q: Do I need to re-verify if I update my legal name?
A: Identity verification is a one-time process per account unless Stripe or FursonasFactory requires re-verification for a specific reason. Updating a display name on the platform doesn’t trigger re-verification.
Q: Is identity verification required to place orders as a Buyer?
A: No. Buyers placing orders on direct listings do not need identity verification. Only Artists (to create listings) and Buyers who want to post bounties or view adult material need to verify.