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Q: Is FursonasFactory available as a mobile app? A: FursonasFactory is a Progressive Web App (PWA), installable from your browser without going through an app store. It works on Android,…

Q: What is the User Directory? A: The User Directory at /directory is a public, searchable catalog of all FursonasFactory members. Filter by role or account type, sort by various…

Q: What is Discovery Mode? A: Discovery Mode at /discover is a personalized listing feed built for each user based on their activity, species interests, follows, and browsing behavior. It…

Q: What are badges? A: Badges are achievements awarded automatically when you hit certain milestones — completing orders, receiving reviews, having species approved, and other platform events. They display on…

Q: What is the flag system? A: Any user can flag listings, reviews, profiles, or messages they believe violate platform rules. Flags enter a moderation queue where staff review them…

Q: Does FursonasFactory allow adult/NSFW content? A: Yes. Adult content is a supported and legitimate part of the platform. Artists/Buyers must be ID-verified and mark their listings/account as NSFW. NSFW…

Q: How do I leave a review? A: After an order is confirmed complete, you can leave a 1–5 star review with written feedback. Reviews appear on the artist's public…

Q: How do I send a message to an artist? A: Go to the artist's profile or store page and use the message button to start a DM. Messages are…

Q: Can I cancel my order? A: Cancellation depends on the order's status. Before work begins (Submitted or Accepted but not In Progress), either party can cancel and you get…

Q: How does payment work? A: When you place an order, payment is collected immediately and held in escrow by FursonasFactory through Stripe. Funds stay in escrow until the order…